IT Helpdesk Administrator - Maidstone

Ref: 241 Date Posted: Monday 12 Jul 2021
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Venrec are pleased to be recruiting on behalf of our client for a IT Helpdesk Administrator to join their established IT Support company based in Maidstone, Kent

The role entails:

  • Answering the phone and providing a good level of service to clients
  • Ensuring that details taken from the calls are clear, detailed and concise
  • Logging all tickets onto the ticketing system 
  • Assigning the job to the appropriate member of the support team

A successful candidate will have the following skills and experience:

  • Experience working as a dispatcher would be beneficial
  • Confidence taking calls from clients and a good telephone manner 
  • Experience working in a busy environment 
  • Good note taking skills and an ability to triage calls appropriately 

The salary for this role is £19,000

This is a full time role