IT Support Engineer - Chelmsford

Ref: 361 Date Posted: Tuesday 21 Sep 2021
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Venrec are pleased to be recruiting on behalf of our client based in Witham, Essex for an IT Support Engineer to join their friendly and supportive team

The role entails:

  • Ensuring that all tickets dealt with in a timely manner and that they are updated accurately
  • Visiting clients premises in order to implement any fixes or to look at issues that cannot be resolved remotely 
  • Using Remote Support Software to try and deal with clients problems 
  • Documenting processes and procedures 
  • Checking in the control console for issues and then resolving them 
  • Building work stations and servers 
  • Migrating email over to Microsoft 365
  • Migrating data to cloud storage

A successful candidate will have the following skills and experience:

  • Good attention to detail
  • A good attitude and presence towards clients 
  • Good communication skills (telephone, written and face to face)
  • A full clean driving licence and access to your own car 
  • A high level of knowledge and understanding of Networking - switches, routers, IP, DHCP, DNS, ARP, VPN, Shares
  • A high level of knowledge and understanding of client operating systems (Windows 7, 8, 10)
  • Experience migrating, configuring and troubleshooting Microsoft 365 
  • Experience disinfecting a PC with a virus or malware 
  • Experience backing up and restoring files and folders, whole PC's and whole servers 
  • Experience and understanding of scripting languages and command line
  • Experience with SBS 2008, 2011, Server 2008, Server 2012 and understanding server configurations for Exchange, IIS, DHCP, DNS, SMB, CIFS, joining and leaving a domain, credentials management, user management, active directory, group policy, file and folder permissions and share permissions. 

The salary for this position is between £19,000 - £28,000 depending on experience 

Our client has free parking