Venrec are pleased to be recruiting on behalf of our client based in Witham, Essex for an IT Support Engineer to join their friendly and supportive team
The role entails:
- Ensuring that all tickets dealt with in a timely manner and that they are updated accurately
- Visiting clients premises in order to implement any fixes or to look at issues that cannot be resolved remotely
- Using Remote Support Software to try and deal with clients problems
- Documenting processes and procedures
- Checking in the control console for issues and then resolving them
- Building work stations and servers
- Migrating email over to Microsoft 365
- Migrating data to cloud storage
A successful candidate will have the following skills and experience:
- Good attention to detail
- A good attitude and presence towards clients
- Good communication skills (telephone, written and face to face)
- A full clean driving licence and access to your own car
- A high level of knowledge and understanding of Networking - switches, routers, IP, DHCP, DNS, ARP, VPN, Shares
- A high level of knowledge and understanding of client operating systems (Windows 7, 8, 10)
- Experience migrating, configuring and troubleshooting Microsoft 365
- Experience disinfecting a PC with a virus or malware
- Experience backing up and restoring files and folders, whole PC's and whole servers
- Experience and understanding of scripting languages and command line
- Experience with SBS 2008, 2011, Server 2008, Server 2012 and understanding server configurations for Exchange, IIS, DHCP, DNS, SMB, CIFS, joining and leaving a domain, credentials management, user management, active directory, group policy, file and folder permissions and share permissions.
The salary for this position is between £19,000 - £28,000 depending on experience
Our client has free parking