Venrec are pleased to be recruiting on behalf of our client for Receptionists to join their growing team based in Maidstone, Kent
The role entails (but is not limited to):
- Monitoring the practice appointments system
- Taking calls from patients and pharmacies
- Dealing with confidential information
- Ensuring that health and safety guidelines are followed
- Dealing with all requests for appointments or visits (both in-person and by Telephone) - ensuring that all requests are directed to the appropriate healthcare professional
- Dealing with any repeat prescription queries and requests
- Filing, scanning, etc.
- Dealing with any requests from other members of staff and patients
- Liaising with the Ambulance service for any urgent referrals
- Escalating any complaints to the Team Leader or Operations Team Manager
- Registering new patients, temporary residents and immediately necessary patients
- Organising any referrals to District Nurses, Rapid Response when necessary
- Taking payments for non NHS services
- Ensuring that the reception area is kept clean and tidy
- Relaying patients results
The successful candidate will have the following skills and experience:
- Previous experience working as an administrator or receptionist within a Healthcare setting would be beneficial
- Experience working within admin
- The ability to follow instructions and processes
- Excellent communication skills, both written and verbal
- Excellent time management skills
The rate of pay for this position is £11.50 per hour
Our client is happy for this position to be full time (37.5 hours per week) or part time (30 hours per week).